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Health and hygiene protocols
Protocols in our facilities
Protocols in our facilities
- All facilities are disinfected daily
- All facilities are disinfected with ozone daily
- You will find certified hand sanitiser dispensers throughout our establishments; their use is compulsory
- Protective screens in customer service areas
- The lifts can only be used by one person at a time or at most by 2 people who share the same room
- Ozone walkthrough gates
- Online check-in
- Sanitiser, gloves and masks available to all guests
- Open or foot-operated waste bins lined with a bag
- Vent filters are cleaned regularly
- Access to rooms from the car park will remain closed to guarantee health and safety measures
- One-way hallways
- Lift exclusively for going up
- Disinfectant carpets at the hotel’s entrance
- Some service and facilities may remain closed for health safety reasons
- Safety distance will be marked
- Disinfectant and cleaning products used in our hotel will be those approved by the Spanish Ministry of Health
- Our hotel has designed a contingency plan and a health and sanitary measures protocol to reduce coronavirus transmission
- Toilets in common areas are checked and disinfected several times a day
- Use of a bactericidal and virucidal product in surface cleaning and for the complete cleaning of the room.
Rooms protocols
- Room keys will be disinfected before handing them over
- Key to rooms on cell phone
- Rugs have been removed from all rooms
- Towels and bed linen are washed at high temperature
- TV remote control and telephone are sterilised daily in all rooms
- Remote controls are wrapped in plastic that will be changed regularly
- No two adjacent rooms will be occupied at the same time
- Rooms will not be occupied for 24 hours after their last occupant has departed
- Rooms will not be occupied for 48 hours after their last occupant has departed
- Rooms will not be occupied for 72 hours after their last occupant has departed
- Rooms and accessories are steam-cleaned and disinfected with virucides
Protocols for Pools / Beaches
- Disinfect hammocks after every use
- Hammocks must be 1.5 metres apart
- Designate a staff member to manage the hammocks
Protocols for guests
- Wearing gloves and masks is compulsory
- They will find hand sanitiser in the common areas
- Insofar as possible, payments should be done by credit card
- POS systems will be disinfected regularly
- Only clients with advance booking will be attended
- Guest’s shoes and luggage will be disinfected at the hotel entrance
- Temperature checks at the entrance to our facilities
Protocols for our employees
- All members of staff know the new health and safety measures
- Our staff will wear gloves and masks at all times
- The staff will have their temperature taken daily
- Staff uniforms are washed and disinfected daily
- Co-workers must stay at least 1.5 metres apart
- Daily control of the state of health of all employees
- Reception staff will disinfect the counter every time they finish attending a client
- Gloves will be used for disinfection tasks
- Our staff will disinfect their hands frequently
- Some of our staff will wear face protection screens
- All personnel using the common areas will wear masks.
- All personnel accessing the rooms will wear masks and gloves (floor maids and service personnel).
Catering protocols
- Breakfast will be delivered through Room Service
- We will leave an empty table between diners to guarantee the safety distance
- We will use non-reusable tablecloths, cutlery and napkins
- Orders will be served following all safety measures and delivered under a cover
- The hotel will offer take-away meals
- The number of people will be controlled to avoid overcrowding
- Menus will be removed from dining area
- Tables will be separated to comply with safety distance
- We will use disposable napkins and tablecloths.
- We will set the table once the customer arrives.
- There will be no lunch service.
- À la carte breakfast
- Our staff will serve a continental breakfast keeping safety distance
- A la carte buffet breakfast
- We will use tablecloths and napkins washed at high temperature for each client
- Breakfast is served in the dining hall, and it is also available via room service upon request.
- Assisted breakfast